FAQ
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1- How long it takes to receive my order?
The process time takes 2 days and 2 to 3 business days for shipping in most addresses in USA We don't offer expedite shipping in check out process but you can contact us if you need to receive your order faster.
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2- Should I pay sales tax?
We only collect sales tax from buyers address in Texas (8.25%)
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3- What's your guarantee to offer a secure transaction through your website?
Your payment is processed in PayPal website which is one of the most secure online payment systems in the market
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4-How can I place my order?
Please click here to follow the instructions to make your order Also, there is an instructions video that shows how to make your order in our website. To see the video please click here
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5- Do I have to create an account to place my order?
Yes
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6- Are you doing color correction?
No, we just print your picture(s) as you submit, but you'll be notified if there is a problem with resolution and quality of picture(s) before printing.
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7- Is my order coming with stand?
Yes, the standard stand automatically coming with each order, but you still have an option to choose EASEL stand for an extra fee
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8- What is standard stand?
All orders coming with standard stand for free which is two 3-inch dowels that easily inserted into back of panels to keep entire picture frame stable. These two dowels can be removed easily if you want to use easel as another stand option
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9- What is your return policy?
Despite the customized product that our company makes we are still committed to "100% satisfaction guarantee" policy. if you are not 100% satisfied and happy with your order we gladly accept returns as long as we are contacted within 3 days after delivery. Return of 100% of the purchase price will be applied once item is returned. (shipping excluded) Shipping charges and rush upgrades are non-refundable. Buyer is responsible for return shipping. In the event that an item is returned during a free shipping promotion the original shipping cost will be deducted from the refund.
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10-Do you make order in customized sizes?
At this time we just offer two predefined sizes ,however, you can contact us if you interested to receive customized sizes.
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11- Do you have rush delivery option?
You need to contact us before submitting your order if you need to receive your order faster
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12- Can I cancel my order?
Your order can be canceled within 5 hours after placing your order
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13- What photo paper is used on the surface of panels?
We use high quality pro luster paper, thickness: 10.2 mil, brightness: 92%, 255gsm
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14- What materials is used to make PixPanels?
Panels are made from MDF board with thickness of 0.5"